Virgin media keeps disconnecting 2021. Hope you get it sorted.

Virgin media keeps disconnecting 2021 Any ideas? Aug 28, 2024 · Hi all, last week we re joined Virgin broadband from Sky Superfast. I have tried multiple cables, ones I know are ok, with them plugged into switches and directly to my Hub 4 router. Keep getting damp / mould around windows and the Broadband keeps disconnecting Tonight around 22:30 my broadband kept disconnecting. I'd recommend checking the hub and BQM to ensure the IP is correct. Thanks - 5571986 Hi, I have recently moved to hub 5 but I am facing the same issue. Any advice appreciated. This means that you will have to use RJ45 cables of the appropriate specs to connect to the hub. According to the above post Virgin media in all their infinite wisdom don't have this setting on their router. An engineer was here a few weeks ago to relocate a Virgin V6 box. We have a V6 box plugged into a Samsung TV. This has been for about 4 months now, I have had virgin media out twice, had a new hub ets but its still happening. Oct 1, 2024 · I called Virgin support, they got me to factory reset the Virgin 4 Hub (using the 60 second press of the reset button), put the Virgin 4 Hub back into modem only mode, issue still happened. My iPad keeps re connecting from the VM Connect app when I try and and pause it. Can anyone recommend anything else I should check or try? Thanks in advance Jan 23, 2022 · I'm having the exact same issues. It all works fine, i have no trouble with anything until i start streaming to my friend through Parsec. Can anyone tell me what I must do? I have been supplied a brand new Dell Latitude 5550 windows 11 laptop from the company I work for and my internet connection just keeps dropping out. We have 200mps broadband so should have enough speed to keep us going. Have a WiFi booster that I got from virgin from free. I've spoken to virgin several times but they just read their script of turning it off and on again or factory reset but it comes back again randomly. 3. devices stay connected to the WIFI but I have no internet connection at all for a few minutes until it reconnects, The exacts same issue for the PC when plugged into an ethernet. 5 40 QAM 256 2 4 155000000 5. If we reset the router it all tends to work ok for about 24 hours and then the same issues will come back. Just had a virgin media repair guy out that has advised me to buy an internet mesh system. I’ve reset the hub as per advice from the connect app. How can I fix this problem? [MOD EDIT: Subject title changed for clarity] Feb 20, 2024 · For a couple of weeks my Internet keeps disconnecting. I have called Virgin Support multiple times on the phone and they keep constantly going through troubleshooting and telling me it'll be fixed in few hours. The sw Dec 28, 2023 · Since I upgraded to a new package the 1Gig with a hub 5 in October, I have been having connection issues since the first day. So the only way to solve this is with my config with a third party router and virgin media router in modem mode. have rebooted, re downloaded and used a - 5478763 Oct 15, 2023 · My WiFi pods keep going offline & I have to reboot hub to connect them each time. I called Google WiFi support, they got me to factory reset the entire Google WiFi network and recreate it from scratch, issue still happens. I have restarted the router, placed it somewhere where no electronic devices are. The only way to sort it is a reboot. Apparently it’s a known problem with the internet keep changing channels and this makes devices lose the signal. Hope you get it sorted. Hi all, last week we re joined Virgin broadband from Sky Superfast. I checked the network log, and every day I have reports of the following nature that seem to correlate with the disconnections (see table 1 below). I keep losing connection to a music streamer which is connected by ethernet to my Hub3. Jan 2, 2025 · Hoping someone can help. Oct 1, 2024 · Hi, We had a Virgin Hub 4 for years, configured in modem only mode and connected via ethernet cable to the primary Google WiFi puck that acts as a router and provides WiFi to the rest of the house. I tried using the router in modem only mode as well but it keeps on disconnecting many times in the day which causes even my personal router which I have connected through lan to go down. I called tech support who sent a tech out a few days later, the tech thought it would be the router and installed the Hub 5. 7 40 QAM 256 1 3 147000000 5. It's not the streamer as I tried a different one with the same result. Mar 20, 2024 · We've had virgin for nearly 3 months, and every day at random times, the internet drops off and the router blinks red for 5 minutes or till we restart the box and then reconnects. There is an unmanaged Netgear 8 port gigabyte switch connected to the primary Google WiFi puck. If that doesn't help please go to Advance settings > Tools > Pings > Wan Ping Respond then Respond to ICMP echo request sent to WAN IP in the hub settings. 5 42 QAM 256 26 2 139000000 5. Same thing happens when i try wifi. 3 40 QAM 256 3 5 163000000 5. I thinks it’s bad that I will have to buy equipment to fix virgin media’s issue but there isn’t any other way to resolve it. Looking for any advice please. We originally had it installed before covid so everything was in place for us to reconnect with the Hub 3. Since we’ve had it the WiFi drops in and out if you go o May 12, 2021 · My son is getting very frustrated, he is unable to play any live streaming games, he keeps getting disconnected. I recently got a replacement router hub3 and also a speed increase since signing up to Volt so not sure if one of these is the culprit. I think my disconnections started round about then. I know this means the router is trying to find a connection, but I am struggling to understand what is going on. My hub 5, 1Gbps keeps losing internet connection multiple times a day. Sep 30, 2024 · My hub 5 keeps dropping, it is so frustrating!! Can anyone advise a solution. My internet keeps disconnecting and sometimes i need to restat the router and sometimes it comes back up after 2 min or so, i dont know if this problem is related to Parsec, but it only happens while using it. I have reset the hub , reset the devices it won't connect to . Then find the QoS packets setting and turn it on. Need to contact Virgin Media Customer Services? Call: 0345 454 1111 WhatsApp: 07305327112 Feb 4, 2024 · I keep losing WiFi randomly throughout the day. If you give the team a call on 150 from a Virgin Media landline or 0345 454 1111 option 1, then option 2 this will get you through to the broadband technical team who will be happy to look into this further for you. Our Sky Broadband was quite slow so we wanted to “upgrade” to fibre. The problem we are starting to have is that when using streaming apps like Amazon or Netflix occasionally when starting to stream or starting the next episode if we have been watching for a while the whole V6 box will disconnect from the TV. . 0 Downstream channels Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID 1 339000000 5. Jun 20, 2024 · Due to the network you connect to, you will need to call and speak to the team for support if you haven't already. Nov 22, 2024 · Initially it connected to all devices then it started to disconnect from devices 1 by 1 currently have 3 or 4 which it will not connect to or will connect but then has to internet. The signal on my ROKU stick said excellent one second, fair the next then totally disappears. Hope this helps! My hub 4 keeps disconnecting my work laptop and work phone and is causing me so much frustration. Jan 22, 2025 · I bought an ethernet cable to directly plug into my PC, so I could also rule out WIFI being the problem. Mar 13, 2023 · Since the morning for the past ~10 hours my internet constantly disconnects every few minutes. Our virgin WiFi keeps dropping out intermittently for a few minutes at a time. The unaffiliated community for Virgin Media subscribers to discuss broadband, TV, phone and mobile services. It’ll disconnect my devices and the WiFi signal light on the hub flashes for a while before reconnecting. I have tried connecting to the internet via wifi and ethernet cable. Thanks. Fill out your Virgin Media account details below to get started. So far no more disconnects. It’s still happens. You can also check their website for updates on known outages in your area. If you use Virgin Media and have experienced an outage, it's important to contact the company to report the issue and get help. Nov 21, 2024 · This started about 6 weeks ago when the router (Hub 3) at the time started to disconnect maybe once a day. Spoke to virgin they claim router is fine and no issues. So from the 10th October to to the 28th December I have had 7 engineers come round my house and have had everything changed here a list of it all New 130 m cable from virgi Jan 23, 2022 · The way I cured my disconnect problems was to log into the router and put it into modem mode. 3 41 QAM 256 4 6 17100 Thanks for your reply Jacquimark 😊 Sorry to see you've not been able to set this up. wkhklf nlia wfcslq yegv vwi xixaw ohvs tcwnvp auxvz vwei