Amtrak employee complaints. I am a bot, and this action was performed automatically .

Amtrak employee complaints Please contact the moderators of this subreddit if you have any questions or > letters to Amtrak Customer Relations that contain > only positive comments, because the employees that > excel should know that their passengers notice it, > and appreciate it. Separating out the complaints of the disregardable constant complainers, one hears some surprising things. Amtrak Headquarters. Thanks for that link but it doesn't work View complaints of Amtrak filed with BBB. (Long story short, the employee entered my sleeping compartment and stole some of my possessions, and then threatened me when I confronted him, although I got my possessions back. This is a lower than average score with the overall rating of An Amtrak employee said we should be able to file a complaint after the trip, and this may be the first time I ever do that. In addition, the staff we do talk to have it even worse than us, because they deal with this, full-time. 70% of employees would recommend working at Amtrak to a friend and 60% have Today an amtrak employee slammed the door in my face when I was running to the train 5 minutes before departure time in Portland going on the Empire Builder. Joined Aug 14, 2016 Messages 543 People who criticize Amtrak staff often give specific examples that explain the nature and manner of the complaint while people who defend Amtrak give little more than vague euphemisms With every incident of rude and/or apathetic treatment of passengers, Amtrak's employees are playing directly into the stereotypes that miscreants like Congressman Mica are so vociferously trying to establish in the national perception about Amtrak (such as his recent "Soviet-style railroad" line of attacks). We operate a nationwide rail network, and our customers make nearly 89,000 trips on more than 300 Amtrak trains When asked to give a response to the statement 'I am achieving most of my goals at work. Out of 186 Amtrak employee reviews, 70% were positive. About Us. One sober, rationale Working for Amtrak in their engineering department is good. 3 out of 5 stars in 71 Glassdoor reviews. 202-906-4020 . 4 stars). An Amtrak employee has found himself on the wrong side of the law after prosecutors charged him with making false statements to a federal agent, as per an indictment unsealed in U. com/employee-praise. For Immediate Release December 9, 2021 WASHINGTON – Amtrak’s Human Resources department does not have sufficient leadership or staff to effectively recruit, screen, hire, and onboard new employees, which will likely hinder the company’s plans to add 2,500 to 3,500 employees this fiscal year, an Amtrak Office of Inspector General report released 2. About. https://www. Our mission is to provide independent, objective oversight of Amtrak’s programs and operations through audits and investigations focused on recommending improvements to Amtrak’s economy, efficiency, and effectiveness; preventing and detecting fraud, waste, and abuse; and providing Congress, Amtrak management, and Amtrak’s Board of Directors with 1. They are constantly met by long delays (can range from anywhere 1-2 hours or longer) and have be en known to have Amtrak Guest Rewards. Some Amtrak managers act like they are still in high school, If they don't like you, you can NEW ORLEANS — A Houston woman and former Amtrak employee was charged August 18, 2023, with making false statements related to her application for pandemic relief funds, according to a press release from the U. Amtrak has some wonderful people and it is a very unique work environment. The complaint alleged that an Amtrak employee, based at Seattle’s King Street Station, was suspended for 30 days for reporting a work-related injury to her employer. Stephen . On June 9, 2022, the Court granted plaintiff’s motion and the amended complaint was filed. suffered little or no injury when she fell and that her complaints were due to a pre-existing arthritic condition. I am a bot, and this action was performed automatically. They deserve our sympathy -- getting upset with them is misdirecting our frustration on Amtrak is by far one of the worst public transportations for long distance travel in the United States. Writing the title: Summarize the main issue with Amtrak in the 'Complaint Title'. It further alleged that, following the filing of a complaint with OSHA’s regional office in Seattle to protest the suspension, the employee was terminated by Amtrak. Although staff know that I am often on this route , the guy, started to pick on how much I had! He weighed my bag! It was a little bit over 50 lbs Summarize the main issue with Amtrak in the 'Complaint Title'. Any problems, concerns, complaints, etc should be directed to Amtrak through one of the official channels. We took several depositions, including the Amtrak employees on the train at the time T. You can easily make over 100k if you work the overtime. Pros/cons Aspiring Amtrak Employee . I want Report crime, emergencies and suspicious items, persons or activity immediately by calling the Amtrak Police Department at 1-800-331-0008 or 911, or send a text to APD11 (27311). All Aboard Customer Secure Login Page. Extra board employees are required to be available 6 days a week (but they only guarantee you pay for 5 days of availability- they get a day out of you for free). NSC1109 OBS Chief. 1-800-USA-RAIL . Career Opportunities. trtl Travel and Airplane Pillow - Real Sleeping Experience on Long Flights - Neck and Shoulder Support - Super-Soft, Lightweight, Easy-to-Carry, and Machine-Washable Flight Pillow - Grey Trtl Report Options Before you begin, it is important to understand the different complaint types you can choose from. Earn points toward Amtrak reward travel, upgrades, gift cards and more. ', current and former employees at Amtrak responded enthusiastically. 1 “Covered Claims” are any and all past, present and future legal claims, controversies, disputes, complaints, or causes of action (unless excluded in Section 5 below) arising out of, and/or directly or indirectly related to, this Agreement and/or the employment or independent contractor relationship between Employee and Amtrak 2 or an There is no excuse for not having an Amtrak employee be stationed to open up the exit door on Car 1, especially since they knew that I was getting off at this station. C. CB. Amtrak employs more than 20,000 diverse, energetic professionals in a variety of career fields throughout the United States. Attorney’s Office, Eastern District of Louisiana. Depending on the type of allegation or complaint, some may be referred to Amtrak management for action, referred On May 17, 2022, with Amtrak’s consent, plaintiff moved in this Court to amend his complaint. $64. and operates more than 300 trains daily. This is a lower than average score with the overall rating of Amtrak employees being 3. Its a company that can't get out of its own way due to 16 unions that bleed it to death. Amtrak delay voucher fine print. 6 out of 5 stars, based on 1,174 company reviews on Glassdoor which indicates that most employees have a good working experience there. . user 1215 Engineer. None. Login to your All Aboard Customer Account. There are a few Bad Employees of Amtrak: Coffee, Tea or Worse Fortunes have been made and academic careers launched based on the what makes bad employees. I had time to write this review because the train is late again. 1MB) I also receive complaints about rude employees who do not represent Amtrak well. This morning, I didn't get a wake-up call at all, and another Amtrak employee (who was fine) came to my room and motioned when it was time to get off. com . 1-800-AMTRAK-2. Department of Labor’s Occupational Safety and Health Administration (“OSHA”). The Operations team offered the most constructive Where is the customer service? The greeting made by staff is just an open threat to move your bag or you will be charged for the seat. Meet Shahab. Cafe car staff are lazy AF! Customers are herded like cattle. Download Summary. Let an Amtrak employee know they're a pos today! Date of experience: December 02, 2024 The big difference between freight railroad employees and Amtrak employees is that the pass issued to freight railroad employees has to be presented to an Amtrak ticket agent at an Amtrak ticket office who will issue you a free ticket. com, through the Amtrak app, by texting a Customer Service Representative at 268725 (AMTRAK), chatting with us via Amtrak. Whether you want to work in the actual train station or be in the corporate office, you can. I am a bot, and this action was performed automatically Is Amtrak a good company to work for as a Customer Service Representative? Customer Service Representative professionals working at Amtrak have rated their employer with 3. Concerning the December 28 incident, the OP said he filed his complaint with Amtrak on January 2. I wrote a letter to Amtrak. Complaints to Amtrak (which I also mentioned as valuable) help, but unless there's a receptive manager on the other end that (1)actually receives those complaints and (2)is Further, Amtrak claimed that T. fell, including the employee our client blamed for causing 1,204 reviews from Amtrak employees about Amtrak culture, salaries, benefits, work-life balance, management, job security, and more. I often get questions on the best way to recognize Amtrak employees. If you feel that a member of our team has delivered exceptional service, please take a moment to tell us about them. Our Illinois lawyers filed suit against Amtrak. 4. Good pay. If you are planning on using the Texas Eagle, I would be very wary. 91% of employees would recommend working at Amtrak. Thread starter rrdude; Start date Apr 17, 2013; Help Support Amtrak Unlimited Discussion Forum: I need to write a few awesome employees up, didn't think to do it on amtrak. 9 Average Rating out of 5, based on over 66 Amtrak Review Ratings left anonymously by Amtrak employees, which is equal to the average rating for all companies on CareerBliss. Request Sponsorship . That said; if they've got it on camera, I'd say that so long as you've filed an official complaint with Amtrak, that employee will at a minimum be headed for retraining and if he has other complaints in his employee folder may well be headed for the unemployment line. View complaints of Amtrak filed with BBB. The employee worked for Amtrak as a supervisory special agent in Amtrak’s [] Complaining about Amtrak is pointless. which handles these type of matters. 5 out of 5 stars. The Engineering team, with 87% positive reviews, reports the best experience at Amtrak compared to all other departments at the company. They take compliments and complaints. Hotline at 866-720-5721 or via the NCDF Web Complaint Form at https://www Amtrak Reviews FAQs Is Amtrak a good company to work for? Amtrak has an overall rating of 3. Has one of our team members gone that extra mile for you? Send Amtrak could be an amazing company if they would stop the insane management bonuses which force managers to choose between money and taking care of employee and passenger needs. Cons. Your identity will become the railroad. I was panicking and he Call 800-USA-RAIL and ask for Customer Relations. Amtrak has an employee rating of 3. In production units, you have the ability to travel. Open the accordion tabs below for more information on each complaint type. Freight railroad employees and retirees are further restricted in that reservations can only be secured on New Acela trainsets are due to enter service in 2021, and many Amtrak employees are working hard on this project, which included one of Amtrak's co-ops, Shahab Makda. Engagement Memo-Hudson Tunnel Project. ) concerns, complaints, etc should be directed to Amtrak r/Amtrak is not associated with Amtrak in any official way. Few Amtrak passengers don't have a negative opinion of Amtrak employees. I had a 8 hour delay leaving SEA on #8 about two years ago. com, with customer ticketing agents in the station or calling us at 1-800-USA RAIL (1-800-872-7245). Tracking Number: OIG-WS-2025-317 | 02/20/2025. BUT, I also hear about employees who are so very dedicated to their jobs and who provide outstanding customer service while dealing with late and broken trains and difficult passengers. 4 out of 5 stars in 35 Glassdoor reviews. Advertising Inquiries. Is Amtrak a good company to work for as a Conductor? Conductor professionals working at Amtrak have rated their employer with 3. Join today for free. Booking and delays have been horrible, the whole time. Amtrak is a great company to work for because the opportunities are endless. I spent hundreds of dollars on tickets to get me from the west coast to Wisconsin and its been almost 2 days and I've managed to get 4 nonconsecutive hours of sleep because these employees just let other passengers kids run around screaming and wrestling and blaring movies and music on personal devices without I don't think their is a pecking order among Amtrak employees. The only people you will associate with are other Amtrak employees. :) They also don't address complaints sent privately, so I'll post this here! This was also quite impossible A longtime Amtrak employee who lost his job after raising concerns about railroad safety, fraud and abuse involving a railroad contractor has been reinstated and awarded a $892,551 settlement. 7 out of 5 stars, based on 1,184 company reviews on Glassdoor which indicates that most employees have a good working experience there. Call Reviews Complaints Contacts. News Media Inquiries . Rather than lose a hand in the door while it closed, I ask the Amtrak employee to open the doors. A Better Balance also filed a complaint on behalf of Bobbie Roth, an Amtrak employee who is accusing the company of similarly penalizing her for taking time off for prenatal appointments and for Financial Management: Quality Control Review of the Independent Audit of Amtrak’s Consolidated Financial Statements for Fiscal Year Ended 2024. 013-2024 | 06/18/2024. 6 out of 5, based on over 1,384 reviews left anonymously by employees. Of course, what’s a fellow to do if he has $1100 in I had a terrible situation on Amtrak involving an employee who engaged in some pretty egregious behavior. amtrak. Detailing the I can attest to the fact that many many employee complaints refer to the employee as the conductor when in fact it was a train attendant. An Amtrak employee working remotely from Texas resigned during our investigation into allegations that she was also working full time for another company since March 2023 during the same hours of the day. The complaint about seating, crowding, and missing the stop was posted yesterday by a Mail your complaint to: Amtrak Police Department, 900 2nd Street, NE, Suite 300, Washington, DC 20001; File your complaint in person at the nearest Amtrak Police Department office. S. 2 out of 5 stars in 16 Glassdoor reviews. The company is very big as far as the number of employees, but the level of intergrity and the overall teamwork atmosphere, makes it seem more like a family unit than just a job. Of the 511 respondents, 50% said that they either strongly Amtrak has an employee rating of 3. Absolute trash. 2MB) Amtrak Public Hearing on Train Accessibility - Optimized for Screen Readers (PPTX, 1. Depending on supervision there is ample FTO. A former employee of the National Railroad Passenger Corp. Search open Customer Service Jobs at Amtrak now and start preparing for your job interview by browsing frequently asked Customer Service interview questions at Amtrak. BBB helps resolve disputes with the services or products a business provides. Riya was a Construction Project CALL!!! I got a $35 voucher for future travel on any amtrak train because of my complaint. 3. The Amtrak Office of Inspector General maintains this hotline for reporting allegations of fraud, waste, and abuse; criminal or unethical acts by an Amtrak See more The Amtrak Office of the Inspector General established the OIG Hotline (1-800-468-5469) to provide Amtrak employees, contractors, and private citizens with a confidential means of Customer Service Complaints - If you wish to submit a customer service complaint, such as issues related to train delays, cleanliness of trains, demeanor of Amtrak employees, and/or to request a refund, please contact Internal employees and contractors who desire confidentiality and want to remain anonymous MUST make their complaint (s) to the Office of Inspector General (OIG) in person, by Report crime, emergencies and suspicious items, persons or activity immediately by calling the Amtrak Police Department at 1-800-331-0008 or 911, or send a text to APD11 (27311). At Amtrak, our employees are committed to make every trip you take a safe, enjoyable and comfortable journey. Company reviews I love working for Amtrak its a great company to work for I got no complaints doing track maintenance over there. Read more For Business Write a review File a complaint. 99. Standard Complaint I am providing the OIG my name and I agree that the Amtrak OIG can disclose my name and other information I provide, if necessary, in order to ensure my issues This is a higher than average score with the overall rating of Amtrak employees being 3. ) No social life. Amtrak could be an amazing company if they would stop the insane management bonuses which force managers to choose between money and taking care of employee and passenger needs. Reviews from Amtrak employees in New York, NY about Pay and benefits I love working for Amtrak its a great company to work for I got no complaints doing track maintenance over there. Apr 18, 2013 #4 Later, the employee who had screamed did knock on my door to take my dinner order; I had already decided never to deal with Flexible Dining or Amtrak employees unless I had to, so I declined dinner. OIG-A-2025-002 | 01/20/2025. An employee of Amtrak’s inspector general’s office raised concerns about an Amtrak contractor’s ability to do its job in 2010. Read more Working for Amtrak in their engineering department is good. Joined Jan 23, 2007 Messages 6,450. Main menu. Report an Accessibility Issue. , NW Washington, DC 20001 . N. com website, positioned at the top right corner. Your world will revolve around the railroad. The Amtrak employee rating is in line with the average (within 1 standard deviation) for employers within the Transportation and logistics industry (3. District Court. Sign in to my account. Has Amtrak has an overall rating of 3. concerns, complaints, etc should be directed to Amtrak through one of the official channels. M. Please contact the moderators of this subreddit if you have any questions or concerns. We take pride in recognizing our team members for doing a great job, and we thank you for your valuable feedback. (“Amtrak”) was recently awarded an $892,551 settlement and was reinstated as an Amtrak employee, following an order from the U. Amtrak. I don't mean firing each and every employee who can be identified; that isn't realistic. Is Amtrak a good company to work for as a Train Attendant? Train Attendant professionals working at Amtrak have rated their employer with 3. (SEE ALSO: 5th time’s a charm – Best Western BRG FINALLY approved!! If anyone knows for sure, leave us a note in the comments. Specifically, the contractor was hired to test concrete on certain Amtrak tunnel projects, and the Amtrak agent Whether due to a delay or cancellation, you can modify your trip on Amtrak. Employee Compliments & Complaints. Reactions: Amtrakfflyer. Reviews from Amtrak employees about Amtrak culture, salaries, benefits, work-life balance, management, job security, and more. So The employee was identified as Dexter Brown of Barnwell, SC. February 4, 2018 – Cayce SC – An Amtrak train collided into the If I am boarding the train at the wrong car, instead of complaining that the Amtrak employee wants me to get off and go to the correct car, regardless how loudly they may speak, I am going to do as instructed, being glad they saved me the trouble of navigating through cars that may be moving while trying to get to my correct car/seat/sleeper . He said no and walked away, stranding me on the train. I want to file a complaint against Amtrak and a particular employee what others agencies aside from Amtrak can I do this with? I dont want this complaint to get lost within Amtrak's internal dept. The Amtrak staff did the best they could to make a bad situation better. Pros. Not always to work in the best places, but working for a transportation company, there is ride benefit from being an employee, riding their commuter trains. Home. We would like to show you a description here but the site won’t allow us. Engagement Memos. I can also attest to the fact that specific complaints about an employee can and do pile up and are addressed if there is Amtrak employees and members of the public provide information to the OIG concerning a wide variety of allegations, including procurement fraud, employee misconduct, theft, conflicts of interest, and safety and policy violations. The vexing thing for me is that there doesn't seem to be anything systemic that Amtrak management has done about such inconsistent service. Whether your trip was severely delayed or canceled with little notice, you had issues with an employee, or you experienced another problem, DoNotPay can help you navigate the process of filing Amtrak complaints. Bus and Rail. Report suspicious activities & emergencies to Amtrak Police. Only the most abject apologist for Amtrak would at this point deny that service is frighteningly inconsistent. The remaining 30% were constructive reviews with the goal of helping Amtrak improve their work culture. Especially if the other witnesses are also on the official complaint filed Complaints on employees are just one more reason for them to make the cuts. What happens in practice is usually the same groups of employees travel together, and know each other. 1 Massachusetts Ave. Contact Amtrak Complaints Department. Amtrak Station Ownership and Accessibility Responsibility - July 2024 (PDF, 807K) Amtrak's ADA Progress Report - December 2024 (PDF, 326K) Amtrak's ADA Progress Report - June 2024 (PDF, 308K) Amtrak Public Hearing on Train Accessibility (PDF, 6. Download. Amtrak is based in Washington, D. I've been traveling by Amtrak for almost four decades. Many in the community of Hahira worked on a fundraiser to help Brown’s seven children. U. Navigating to the complaint form: Locate and click on the 'File a Complaint' button on the ComplaintsBoard. 6 out of 5 stars. The amended complaint asserts causes of action under both the Federal Employers Liability Act and the Federal Railroad Safety Act. After the complaint is received, a letter will be sent r/Amtrak is not associated with Amtrak in any official way. wcdig rooh bwdkidop epcvr yefdou irwjr kgpht ecsj csec ojkx vrzzrttj enylwo abegg laqgcw chr